bdbb2527e6
Change-Id: I71e676b997159a141ca07d16f82a73b45f4b2410
4.3 KiB
Retroactive Pair test fail--提示"Get account key fail"
问题分析：
<style type="text/css">/**/ div.rbtoc1777701955178 {padding: 0px;} div.rbtoc1777701955178 ul {margin-left: 0px;} div.rbtoc1777701955178 li {margin-left: 0px;padding-left: 0px;} /**/</style>1.确保此时耳机是否在打non discoverable adv(即确保耳机不在pairing mode)
可以通过nrf connect APP 查看一下广播数据，如果广播数据中含有 model id 信息，说明耳机是处于pairing mode 的：
如果广播数据中不包含model id 信息，说明耳机并未处于pairing mode：
2.如果确认此时耳机确实不在pairing mode，手机靠近耳机试试看
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3.如果还是不行，可能是手机端的蓝牙状态没有恢复，可以尝试重启手机，重新执行Retroactive Pair 测项
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4 如果还是不行，执行以下操作， 注意以下操作一定要等下班之后再操作， 因为很多人都在用这个账号， 以防中间又被哪位测试同仁给打开了
Please try below steps and see if we can cleanup your geller database. Thanks!
forget headset from the Phone
go to "Settings -> Google -> Device & sharing -> Devices -> Saved devices"
toggle OFF "Automatically save devices" (this deletes all the FastPair devices from footprints)
wait for 3 hours for the recon sync to be triggered (it's handled by a job scheduler)
go to "Settings -> Google -> Device & sharing -> Devices -> Saved devices"
toggle ON "Automatically save devices" (since all the devices are deleted from footprints, it's empty)
do initial pair with a headset
go to "Settings -> Google -> Device & sharing -> Devices -> Saved devices"
see if the newly paired headset is shown in the Saved devices list
5.如果还是有问题，请抓取耳机及手机端的log以及air log还有测试失败的截图，并且记录关键步骤以及对应的时间点
jira:
BBPRO3BUG-348 - Getting issue details... STATUS
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