# Get account key fail
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**case1.**Retroactive pairing didn't be triggered. It may related to **Geller read failed.**
**Please try below steps and see if we can cleanup your geller database. Thanks!**
forget headset from the Phone \
go to "Settings -\> Google -\> Device & sharing -\> Devices -\> Saved devices" \
toggle OFF "Automatically save devices" (this deletes all the FastPair devices from footprints) \
wait for 3 hours for the recon sync to be triggered (it's handled by a job scheduler)
**case2.** Handshake failed. **When we do GATT operation during retroactive pairing, it time-outed. Please check it on provider side**
\[bugreport-panther-AP2A.240302.001-2025-03-13-16-47-25.zip\]
**// Type 1 Geller read failed. 需要参考上面case1进行解决**\
03-13 15:28:55.941258 10166 5724 30662 I NearbyDiscovery: \[trigger-id=Paed742B4076, feature-id=Repa\] RetroactivePairManager: Skip, timeout exceeds, mac=XX:XX:XX:XX:77:42 \[CONTEXT service_id=265 \]\
03-13 15:28:59.518245 10166 5724 28547 E Geller : **Geller read failed.**\
03-13 15:29:53.610999 10298 5295 30528 I BaseModuleTask: event=ModuleEvent{message=Get account key (XX:XX:XX:XX:77:42), status=FAILURE}, callback=dwj@743606b, executor=ayd@cd2d7c8
**// Type 2 GATT_CONNECTION_AND_SECRET_HANDSHAKE FAILURE 需要参考上面case2, seeker 发送kbp request, provider没有回kbp response**\
03-13 15:34:13.519260 10166 5724 31127 I NearbyDiscovery: \[trigger-id=Paed632BE4B5, feature-id=Repa\] Analytics: cuj-state=UPDATE: **GATT_CONNECTION_AND_SECRET_HANDSHAKE FAILURE **\[CONTEXT service_id=265 \]\
GATT_CONNECTION_AND_SECRET_HANDSHAKE\
03-13 15:34:13.541641 10166 5724 31127 E NearbyDiscovery: com.google.android.libraries.bluetooth.BluetoothTimeoutException: Operation timed out after 10000ms\
03-13 15:34:59.870081 10298 5295 31118 I BaseModuleTask: event=ModuleEvent{message=Get account key (XX:XX:XX:XX:77:42), status=FAILURE}, callback=dwj@743606b, executor=ayd@14f4f57